Q: Where do you ship from?

All orders placed on our USA website/app now ship from our US-based dispatch centre .

Q: How much is shipping?

We offer flat-rate shipping of $8.99 USD on all US orders.

Q: Do you offer tariff-free shopping?

Yes. All orders are fulfilled locally within the USA , meaning no tariffs, duties, or border delays . The price you see at checkout is the final price, including state sales taxes.

Q: How long does delivery take?

Orders are typically delivered within 2-5 business days , depending on your location.

Q: Do you ship internationally from the USA website?

No. The USA website now ships within the United States only . If you are shopping from outside the US, please visit the New Zealand or Australia ILU website. All other regions, stay tuned for more updates.

Question 1

Where do you ship from?

Accepted Answer

All orders placed on our USA website/app now ship from our US-based dispatch centre.

Question 2

How much is shipping?

Accepted Answer

We offer flat-rate shipping of $8.99 USD on all US orders.

Question 3

Do you offer tariff-free shopping?

Accepted Answer

Yes. All orders are fulfilled locally within the USA, meaning no tariffs, duties, or border delays.

The price you see at checkout is the final price, including state sales taxes.

Question 4

How long does delivery take?

Accepted Answer

Orders are typically delivered within 2-5 business days, depending on your location.

Question 5

Do you ship internationally from the USA website?

Accepted Answer

No. The USA website now ships within the United States only.

If you are shopping from outside the US, please visit the New Zealand or Australia ILU website. All other regions, stay tuned for more updates.

Frequently Asked Questions