We accept returns for any reason – sizing, colour, or if you’ve simply changed your mind. All items must be returned in retail quality – unwashed, unworn and with original tags attached.
Returns must be sent back within 30 days of the package delivery date and return costs shall be at the expense of the customer.
- Items purchased at full price can be returned for a Refund, Credit Coupon or Size Exchange.
- Sale items can be returned unless purchased in a sample sale.
- If items are damaged or faulty, they may be returned for a Repair, Refund, Credit or Exchange, at our discretion.
- Size exchanges may be carried out in-store, dependant on stock availability.
Please note that I Love Ugly stores cannot issue a monetary refund in exchange for a item purchased online.