ILU Customer Support
ILU Loyalty Club
Bundle Deals Terms and Conditions
Each bundle deal applies to selected styles only, these styles are outlined in the title of the bundle and further explained in the footnote.
Bundle promotions and deals last for a given period and are subject to change without notice.
In order for the discount to apply, you must add the required number of the selected styles. The discount will automatically be applied to your cart.
Our bundle deals are unable to be used in conjunct with any other promotion or discount code.
A partial return from a bundle deal for a Refund or Credit will remove the original discount and the full price of the kept item(s) will be applied, with the final refund amount adjusted to match that.
If you have any further questions regarding our bundle deals please do not hesitate to get in touch with the ILU customer support team at firstname.lastname@example.org
My size is not available/the product i want has sold out
We are so sorry you were not able to get your hands on the product you were after.
Here at I Love Ugly, we do limited drops with a specific amount of stock. Unfortunately, it is unlikely we repeat a style unless it is in our core product list. This is why we recommend buying your desired items directly in order to avoid missing out on fast selling products.
There is still a chance we will restock your desired product(s) or size in the future, so make sure you choose the option to be notified on the product page.
The bundle discount is not automatically applying to my cart - what should i do
Please double check that the items in your cart are included in the specific bundle deal you are trying to purchase. This information can be found on the bundle deals page and the items included and/or excluded should be listed.
If the bundle deal is still not working please get in touch with our Support Team at email@example.com and we will be happy to help.
Can i return a sale item
Sale items are eligible for our normal returns conditions unless purchased in a sample sale or advertised as a final sale online.
We are more than happy to offer you store credit if you wish to return your sale item(s), given they meet our conditions. Monetary refunds for sale items are decided at our discretion.
Please get in touch with our Support Team at firstname.lastname@example.org and we will contact you to help.
Can i change my order after it has been placed
If you need to change the size or color of an item after your order has been placed, we recommend getting in contact with our Support team at email@example.com as soon as possible!
We will try our best to make your desired change(s) but due to our turn around time with our warehouse staff, there is a possibility that we may not be able to get to your order in time to change it. If this is the case, you will need to wait until you receive your order and proceed with our standard return process.
Do you take over the phone payments
Unfortunately, our retail stores and HQ are unable to take payments over the phone for any purchases.
We value your personal security as well as our own, and have hence made this decision due to the risk of fraudulent transactions.
If you are struggling to make a payment or require further assistance, please get in touch with our Support Team at firstname.lastname@example.org and we will be happy to assist.
What sizing do you use
Here at I Love Ugly we have a wide range of products, ranging from slim fit to oversized. Due to this, we offer an extensive size guide to help you get the perfect fit.
Our height and weight guide can be found within the Size Chart on every product page to help you determine your estimated size.
We also offer exact measurements of every product we sell. These can be found in the Size Chart on each product page. These measurements can be used to help you find your exact size and desired fit.
If you are still unsure on what size to go for, we suggest going for your regular size unless the description of our product says otherwise.
My question is not answered
If you have an additional question that is not answered here, we advise you to get in touch our Customer Support Team. We would be more than happy to assist you in any way. Please get in contact at email@example.com and we will get back to you promptly.