We accept returns for any reason – sizing, colour, or if you’ve simply changed your mind. All items must be returned in retail quality – unwashed, unworn and with original tags attached.

Returns must be sent back within 30 days of the package delivery date and return costs shall be at the expense of the customer.

  • Items purchased at full price can be returned for a Refund, Credit Code or Size Exchange.
  • A partial return from a bundle deal for a Refund or Credit will remove the original discount and the full price of the kept item(s) will be applied, with the final refund amount adjusted to match that.
  • Sale items are eligible for our normal return conditions unless purchased in a sample sale or advertised as final sale online.
  • If items are damaged or faulty, they may be returned for a Repair, Refund, Credit or Exchange, at our discretion.
  • Due to safe hygiene practices we can’t accept returns on Underwear or Socks. Exceptions can be made should the product be received faulty or in an otherwise unsatisfactory condition.

Exchanges

An exchange is subject to product availability once the return arrives back to our NZ warehouse and is processed in.

Should the stock requested not be available, a Credit will be issued instead.

To avoid missing out on fast selling product, we recommend purchasing the desired item(s) directly and opting for a Refund or Credit for the return.

Returning outside of NZ

We have return locations set up in both Australia and the US; the address is made available once the return request is approved.


From here returns are regularly sent back to our NZ warehouse where they will be finalised and resolved.

All Refunds, Credits or Exchanges will only be issued once the return arrives back to our NZ location.

You may opt to send the return directly back to our NZ return address to avoid any delays with the consolidation process, however please note the return cost is still at the expense of the customer.

If this choice is preferred, after completing the online form please send the item(s) to the address below instead:

I Love Ugly Attn: Returns (#return reference)
10 Collins Street 
Sandringham 
Auckland 1025 
New Zealand