We accept returns for any reason – sizing, colour, or if you’ve simply changed your mind.All items must be returned in retail quality – unwashed, unworn and with original tags attached.

Returns must be sent back within 30 days of the package delivery date and return costs shall be at the expense of the customer.

- Items purchased at full price can be returned for a Refund, Credit Coupon or Size Exchange.
- All sale items are eligible for the normal returns process unless purchased at a sample sale.
- If items are damaged or faulty, they may be returned for a Repair, Refund, Credit or Exchange, at our discretion.
- Size exchanges may be carried out in-store, dependant on stock availability.

Please note that I Love Ugly stores cannot issue a monetary refund in exchange for a return.