We accept returns for any reason (Excluding Sale Items) – sizing, color, or if you’ve simply changed your mind. All items must be returned in retail quality – unwashed, unworn, and with original tags attached.
Returns must be sent back within 30 days of the package delivery date and return costs shall be at the expense of the customer.
- Items purchased at full price can be returned for a Refund or a 110% Online Credit [excluding your shipping costs].
- Sale items are NOT eligible for our normal returns conditions.
- If items are damaged or faulty, they may be returned for a Repair, Refund, or Credit, at our discretion.
- Please allow 48 hours from when your return arrives at our facility to process your return
- A partial return from a bundle deal for a Refund or Credit will remove the original discount and the full price of the kept item(s) will be applied, with the final refund amount adjusted to match that.
- All gift cards are non-refundable and a monetary refund cannot be issued in exchange for purchases made with a gift card.
Please note, due to safe hygiene practices we can’t accept returns on Underwear or Socks unless they are returned unworn, unopened and in original packaging with tags still attached. Exceptions can be made should the product be received faulty or in an otherwise unsatisfactory condition.
For International Returns
We have return locations set up in both Australia and the US; the address is made available once the return request is approved.
From here, returns are regularly sent back to our NZ warehouse where they will be finalised and resolved.
Refunds or Online Credit will only be issued once the return arrives back to our NZ location.
You may opt to send the return directly back to our NZ return address to avoid any delays with the consolidation process, however, please note the return cost is still at the expense of the customer.
If this choice is preferred, please get in touch with our Customer Support Team at email@example.com and we will be happy to provide you with our warehouse address.
Black Friday Returns Policy
All Black Friday Sale Items are advertised as final and no refunds/exchanges are accepted online or in store.