We accept returns for any reason – sizing, colour, or if you’ve simply changed your mind. All items must be returned in retail quality – unwashed, unworn and with original tags attached.
Returns must be sent back within 30 days of the package delivery date and return costs shall be at the expense of the customer.
- Items purchased at full price can be returned for a Refund, Credit Coupon or Size Exchange.
- Sale items are eligible for our normal returns conditions unless purchased in a sample sale.
- If items are damaged or faulty, they may be returned for a Repair, Refund, Credit or Exchange, at our discretion.
- Size exchanges may be carried out in-store, dependant on stock availability.
Please note due to safe hygiene practices we can’t accept returns on Underwear unless they are returned unworn, unopened and in original packaging with tags still attached. Exceptions will made should the product be received faulty or in an otherwise unsatisfactory condition.
I Love Ugly stores cannot issue a monetary refund in exchange for an item purchased online.